PawPals Parlour’s Policies

  • Prices shown are BASE, MINIMUM PRICES. All prices are subject to change at groomer’s discretion, this may be due to matting, the condition of the coat, behaviour and breed type.
  • There is a 10% surcharge on Saturday’s to assist with the increase of wages. 
  • Matted coats that take extra time will incur a “matting fee” of $15 for every 20 minutes over time. 
  • Behavioural issues will incur a fee of $15 for every 20 minutes over time.
  • Compacted double coated dogs will incur and additional fee of $15 for every 20 minutes over time.
  • Late pick ups will incur a fee of $10 every 20 minutes.
  • Some nails cannot be cut short without vet treatment due to their quick’s over growing.
  • Double coated dogs will not be clipped without medical reason. 
  • Matted dogs may not get desired length as the matts will need to be taken short and an additional charge added. 
  • Matted dogs are at risk of razor burn due to blades heating up faster and being so close to the skin.
  • Depending on dog behaviour and coat condition, the groom may require a second session to complete.
  • We maintain the right to refuse to complete a groom due to aggression or any reason that we feel puts us or the dog at risk or injury. 
  • Accidents may occur 
  • If an accident occurs and veterinary assistance is required, dogs will be taken to the nearest vet unless otherwise specified and practical. 
  • In the event that your dog needs medical attention during or after the groom, all expense related to the medical treatment will be paid in full by the owner/ guardian of the dog.
  • If the dog is highly stressed, some procedures may not be done to reduce the risk of future grooms being an issue.
  • Tools may be used during grooming, this includes muzzles and restraints, (only if required).
  • Puppy grooms – puppies may not get fully blow dried or have a very neat cut depending on their stress levels, this is to avoid giving the dog a bad experience and creating problems for future grooms.
  • If the dog has fleas, it must have a salon flea treatment immediately at an additional charge to you of $25. 
  • The groomer must be notified of any known health conditions, allergies, skin tags, moles and behavioural problems. 
  • Cancellations with less than 24 hours’ notice will incur a 50% fee which will need to be paid before you can re-book.