PawPals Parlour’s Policies

Prices and Fees:

Prices shown are BASE, MINIMUM PRICES. All prices are subject to change at the groomer’s discretion due to matting, coat condition, behaviour, and breed type.
Matted coats that take extra time will incur a “matting fee” of $15 for every 15 minutes over time.
Behavioural issues will incur a fee of $15 for every 15 minutes over time.
Compacted double-coated dogs will incur an additional fee of $15 for every 15 minutes over time.
Late drop-offs & pick-ups will incur a fee of $10 every 15 minutes.

Cancellation Policy:

Cancellations with less than 48 hours’ notice will result in the absorption of your 50% deposit.
You must arrive on time for your appointment. Any late drop-off will incur a fee of $10 per 15 minutes.
We reserve the right to refuse appointments if late, and the deposit will be non-refundable.

Grooming Specifics:

Some nails cannot be cut short without vet treatment due to their quicks overgrowing.
Double-coated dogs will not be clipped without medical reason.
Matted dogs may not get the desired length as the mats will need to be taken short, incurring additional charges.
Matted dogs are at risk of razor burn due to blades heating up faster and being close to the skin.

Safety and Health:

We maintain the right to refuse to complete a groom due to aggression or any reason that puts us or the dog at risk of injury.
Accidents may occur.
If an accident occurs and veterinary assistance is required, dogs will be taken to the nearest vet unless otherwise specified and practical.
In the event that your dog needs medical attention during or after the groom, all expenses related to the medical treatment will be paid in full by the owner/guardian of the dog.
If the dog is highly stressed, some procedures may not be done to reduce the risk of future grooming issues.
Tools may be used during grooming, including muzzles and restraints, only if required.

Puppy Grooms:

Puppies may not get fully blow-dried or have a very neat cut depending on their stress levels to avoid creating problems for future grooms.

Fleas:

If the dog has fleas, it will be sent home immediately, and the deposit will be absorbed.

Owner Responsibilities:

The groomer must be notified of any known health conditions, allergies, skin tags, moles, and behavioural problems.
Cancellations with less than 24 hours’ notice will incur a 50% fee, which was paid during the online booking process.