Privacy Policy

Effective Date: 12 June 2026

Who We Are

PawPals DayCare & Parlour (“PawPals”, “we”, “our”, or “us”) operates the website www.pawpalsdaycare.com.au and provides dog daycare, grooming, enrichment, training-related services, and associated customer support.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information including:

Personal Information

Full name
Email address
Phone number
Residential address
Emergency contact details
Payment information
Communication preferences

Dog Information

Dog’s name, age, breed and sex
Vaccination records
Titre test records
Veterinary information
Medical conditions
Behavioural information
Training history
Daycare and grooming records
Photos and videos of your dog

Website Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages viewed
Time spent on pages
Referring websites
General location information
Website interaction data

Information Submitted Through Forms

We may collect information submitted through:

Contact forms
Enrolment forms
Meet & Greet enquiries
Grooming enquiries
Booking requests
Feedback forms
Competition entries
Newsletter subscriptions

How We Use Your Information

We may use your information to:

Provide daycare and grooming services
Manage bookings and appointments
Communicate with you regarding your dog’s care
Process payments
Send service updates
Respond to enquiries
Improve our services
Improve our website
Maintain health and safety standards
Meet legal and regulatory obligations
Protect the safety of dogs, clients and team members

Photos & Videos

As part of our services, we may take photographs and videos of dogs attending PawPals.

These images may be used for:

Daily updates
Report cards
Social media content
Website content
Marketing materials
Educational content

If you do not wish for your dog to appear in marketing content, please notify us in writing and we will make reasonable efforts to accommodate your request.

Marketing Communications

We may send:

Newsletters
Educational content
Service announcements
Promotions
Event invitations
Business updates

You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails or by contacting us directly.

Cookies & Tracking Technologies

Our website uses cookies, pixels, tags, and similar technologies to improve user experience, analyse website traffic, and support our marketing activities.

Cookies are small files stored on your device that help websites recognise your browser and remember certain information.

You may disable cookies through your browser settings; however, some website features may not function correctly.

Analytics & Advertising Technologies

We may use third-party tools including:

Google Analytics

Google Analytics helps us understand how visitors interact with our website.

Information collected may include:

Pages visited
Time spent on pages
Traffic sources
Device information
General location information

Meta Pixel (Facebook Pixel)

Meta Pixel helps us:

Measure advertising performance
Understand website activity
Deliver relevant advertisements

Google Ads & Remarketing

Google Ads may be used to:

Measure advertising effectiveness
Track conversions
Show relevant advertisements to website visitors

These providers may collect information directly through cookies, pixels and similar technologies.

Third-Party Service Providers

We may share information with trusted third-party providers who assist us in operating our business, including:

Booking and customer management software providers
Payment processors
Email service providers
Website hosting providers
Marketing platforms
Analytics providers
Professional advisers
Veterinarians where necessary for your dog’s care

These providers may only access information required to perform services on our behalf.

Disclosure of Information

We may disclose information where required:

By law
To comply with legal obligations
To protect the safety of dogs, clients, visitors, or staff
To protect the rights and property of PawPals
To investigate suspected unlawful activity

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed as completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Meet legal obligations
Resolve disputes
Enforce agreements
Maintain business records

Accessing or Updating Your Information

You may request access to or correction of your personal information by contacting us.

We will take reasonable steps to ensure that the information we hold is accurate, complete, and up to date.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

Children’s Privacy

Our services are intended for adults aged 18 years and over.

We do not knowingly collect personal information directly from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated Effective Date.

Contact Us

PawPals DayCare & Parlour

Email: info@pawpalsdaycare.com.au

Phone: 0450 358 915

Website: www.pawpalsdaycare.com.au